Get in touch
Have questions about your order, or a general enquiry?
email: laverne@zjoxa.com
phone: 469-389-2298
FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size charts. They’re located on the product page by using the link that says 'size chart' under the product title.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it. Once an order is placed the return policy will be in place.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a store credit or refund. Returns are free for store credit, and cost $10 for a refund to your original payment method.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
You can find our Shipping Policy here
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Do you ship overseas?
No, we ship across the USA and Canada only.
Whats is the return policy?
You can find our return policy here
You have two options when you make a return request.
Store Credit - FREE. We Pay Return Shipping, No Restocking Fee: We will send you the return amount in full In the form of a gift card to use as a store credit that will never expire.
Refund - Less $10. You Pay Return Shipping and Restocking Fee: We will refund you the return amount to your original payment method, less $10 for return shipping and restocking fee.
To initiate a return, go to our Return Center.